Privacy Policy
Last updated: 1/24/2025
This Privacy Policy outlines how Proper Voltage (referred to as the “Site”, 'we', 'us', or 'our') collects, uses, and discloses personal information of those interacting with propervoltage.com (the 'Site'). This includes both those who simply visit our Site and those who engage more actively by providing contact information or using our Services. By accessing our Site or engaging with our Services in any capacity, you are considered a “user” under this Privacy Policy. By providing us with your contact information, you’re engaging in our Services (collectively, the "Services"). This policy applies to all users, including website visitors, customers, and any other individuals whose information we may collect during the course of providing our Services.
We encourage you to read this Privacy Policy thoroughly. By accessing or interacting with our Site, or by using any of our Services, you acknowledge and consent to the collection, use, and disclosure of your information as detailed in this Privacy Policy. Your continued use of the Site or Services signifies your acceptance of these terms. If you are not in agreement with any part of this Privacy Policy, we respectfully request that you refrain from using our Site and Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To deliver and improve our Services, we collect personal information about you, which has been gathered over the past 12 months from various sources. The data collected and its usage depend on your interactions with us. Our basis for processing your personal information includes providing you with our Services, communicating with you, fulfilling legal obligations, enforcing our Terms of Service, and protecting the rights of both our users and ourselves.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The personal information we collect from you varies based on your interactions with our Site and Services. 'Personal information' here refers to data that identifies or can be linked to you. Below, we detail the categories and types of personal information we collect.
Information We Collect Directly from You
Voluntary information that you directly submit to us through our Services may include:
- Basic contact details including your name, phone number, email, job title, and employer.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We collect Usage Data automatically through cookies, pixels, and similar technologies. This includes details about your use of our Site and account, such as device and browser information, network connection, and IP address. You have control over the use of these technologies, with options to accept, reject, or limit them in your browser settings.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as web hosting providers and information collected through emails, interactions with our Services, or advertisements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Security and Fraud Prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You
We collect your contact information to ensure efficient and effective follow-up communication. This includes using your provided email address or phone number to respond to inquiries or address service-related needs.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our website, please see the relevant documentation provided by our hosting provider.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, such as:
- Vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage).
- Business and marketing partners, affiliates, or others within our corporate group.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable. Any information you send to us may not be secure while in transit. We recommend using secure channels to communicate sensitive or confidential information to us.
Your Rights and Choices
Depending on where you live, you may have certain rights related to your personal information, such as the right to access, delete, or correct your data. Please contact us if you would like to exercise these rights.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Proper Voltage
5205 Avenida Encinas, Suite A
Carlsbad, CA 92008
Email: connect@propervoltage.com